Considering the ongoing challenges already faced by the residential construction industry, compounded by a potential trade war and the broader efforts by the U.S. government to undermine Canada’s position, we anticipate significant headwinds extending well beyond 2025. These circumstances will undoubtedly test the strength of our industry. However, it is precisely in times like these that the role of a reliable supply chain partner that enables you to effectively manage your jobs and labour force, becomes even more essential.
I have always believed that plumbing wholesalers like NEXT—along with our competitors—play an often-overlooked, yet indispensable, role in helping you operate your business. We provide core logistical and financial support, product knowledge, access to goods, and act as a vital conduit to vendors. In this respect, NEXT will continue to make every effort to being an integral part of your business. Our customers’ operational and financial health, individually and collectively, is paramount to us.
Given the uncertainty ahead, we believe that 2025 will present a challenging market as the industry begins to contract, with conditions likely worsening by 2026. Yet – NEXT remains committed to providing you, our customers, with the lowest installed cost while ensuring we provide the highest level of service.
Our commitment to you in 2025, regardless of the economic environment, is clear:
Our People Are the Cornerstone of Our Business – We will continue to recruit top talent from within and outside the industry as opportunities arise. Additionally, we will prioritize training
and development to ensure our team remains equipped to meet your needs.
We Will Maintain Our Branch Operating Hours – Our commitment to being open from 6am to 6pm throughout the week (closing at 5pm on Fridays) and open on Saturdays ensures that
you have the flexibility to serve your customers whenever they need you—not simply in a way that aligns with our financial model.
We Will Not Reduce Our Delivery Fleet – We recognize that delivering products when you need them is critical to your success. We are adding two more boom trucks to our fleet this
year and will implement new routing software, continually optimizing our operations to enhance performance.
We Will Continue to Invest in Our Inventory – Maintaining a 98%+ fill rate is no small feat. It requires a strong commitment to both high-demand products and slower-moving inventory.
This dedication is one of the primary reasons our customers choose NEXT.
As part of our commitment to enhancing your experience and supporting your business in 2025, NEXT is excited to introduce several key initiatives designed to deliver even greater value to our customers:
1. The NEXT Academy – We are launching a dedicated forum for product, business, and personal development training. The NEXT Academy will provide resources to help you, and your team stay at the forefront of industry trends and improve skills to drive your success.
2. Our E-Commerce Platform – Scheduled for launch in Q4, our new e-commerce platform is designed with one goal in mind: to create a difference maker for your business. This platform will offer streamlined access to products, simplified ordering, and a more efficient way to manage your needs.
3. Added Space – In Q2, we will expand our distribution center by over 50,000 square feet. This additional space will directly address the challenges we’ve faced due to limited capacity and help us improve our service offering by ensuring we have more stock available when you need it most.
4. New Branches – We continue to explore strategic locations for new branches to better serve our growing customer network. While we value our fleet of trucks, we recognize that additional branches complement our service offering, bringing us even closer to your business.
These initiatives reflect our ongoing promise to not only earn more of your business and support you through the current market but also empower you with the tools, resources, and infrastructure necessary for long-term success.
NEXT remains a wholly owned, privately held Canadian company. While we are aware of the hurdles ahead; rest assured that NEXT is committed to being a difference maker and solution provider to our industry and to your business.
If you would like to discuss further, please feel free to contact me.
Thank you for your continued support!
