OVERVIEW

Assist in the daily functions of customer service, customer deliveries and vendor pick-ups.

KEY RESPONSIBILITIES

• Ensure all branch moves/transfers are completed.
• Work hand in hand with afternoon dispatchers in routing for next day.
• Start to upload routes onto Transportation Management System (TMS) as they
  are being routed.
• Ensure MTTMS is clean, update any pending new orders, or any orders in load
  status, orders still in on-site status etc.
• Monitoring drivers’ work ethics/performance and make sure they are
  performing as per Next Supply guidelines.
• Daily, review all runsheets, logbooks handed in by drivers to ensure they
  are as per MTO regulations, then store them accordingly.
• Ensure all vendor pickups are assigned to appropriate trucks, depending on
  time and geographical areas.
• Communicate and interact with drivers to understand their concerns at the
  start of the drivers shift in the morning.
• Work with afternoon and nighttime warehouse supervisors to share any driver
  concerns on truck loading, sequence etc, vice versa.
• Ensure drivers understand and adhere to Load securement.
• Communicate internally with the Order Desk to understand ship-to’s address
  and ensure the information is completed in a timely manner
• Complete detailed end of day shift notes to summarize the entire day.
• Review daily runs to provide feedback for future improvements.
• Address all missed time calls, late, during the day and provide feedback to
  their supervisor/manager.
• Address customer complaints with drivers, provide corrective action to
  internal team and Transportation Team.
• Complete reports as assigned such as OTP, claims, driver attendance,
  performance, compliance (POD, Pictures)
• Review daily driver runsheets to pinpoint and hour leakage or drivers not
  following SOP, processes.
• Ensure all drivers are performing pre-trips, departing on time,
• Provide input for weekly drivers meeting.
• Follow up with receiving team to ensure any critical product/rush orders are
  received on priority.
• Follow up on any drivers call in sick or late, plan replacement accordingly.
• Manage the drivers vacation planner and get it approved by their Manager,
  once approved advise the drivers and update the planner and save on the
  shared drive.
• Perform other duties as assigned by their Supervisor/Manager

REQUIREMENTS

• Organized, able to work on their own, results oriented.
• Computer Knowledge, efficient in Microsoft Excel and Word
• Knowledge of the GTA and surrounding areas a must.
• Good Communication and writing skills.
• Product Knowledge an asset.
• Knowledge of ODT an asset.
• Knowledge of Flat Beds.
• DZ or AZ License an asset.

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