• Work directly within group setting to establish and build a new sales territory and initiate customer service
• Must be comfortable proactively calling sales leads and selling company brands
• Work well in group atmosphere and be willing to express thoughts and ideas to increase sales
• Highly motivated and work well in pressure situations
• Assist order desk in handling all incoming phone, fax and e-mail customer care issues
• Work with purchasing and quotations departments to ensure timely delivery of both material and pricing
• Work with Shipping/Customer Service to ensure customer delivery needs
• Purchase non stock material and arrange pick-up in accordance with customer expectations through Vendor Pick-ups notices
• Regularly complete Customer Complaint form
• Manage sometimes difficult and emotional customer situations
• Present and maintain active role and involvement in Inside Sales/Order Desk meetings
• Proactive follow up on orders/quotations and requests
• Any other duties as required