OVERVIEW

Inside Sales is responsible for ensuring that all customer orders (via phone, email or through a Sales Representative) are entered and processed in a timely manner. Inside Sales is a front line customer service role and is critical to the sales process cycle .

KEY RESPONSIBILITIES

• Work within a Sales Group setting including Outside Sales and Project
  Management to fulfill our customer quotes and order entry requests with
  sound knowledge of the products we offer.
• Work with Outside Sales to secure orders and cultivate customer relations.
• Be logged in and ready to answer calls as promptly as they come in.
• Respond and complete emailed tasks in a timely manner.
• Proactively contact customers to close opportunities or maintain our
  customer service.
• Work with Procurement or Vendors directly to source and secure non-stock
  products.
• Work with the various Warehouse and Logistic Departments to fulfill
  customers order expectations.
• Manage difficult/emotional customer situations and adapt as necessary.
• Enter Customer Complaint Forms when our service commitment has not been met.
• Maintain dates on Open and Future Orders in accordance with our customers’
  requirements.
• Any other duties as required.

REQUIREMENTS

• Highly motivated with a positive work ethic.
• Able to work well under pressure, multi-task with attention to detail, and
  communicate effectively in a fast-paced environment.
• Able to understand and relate to Customer urgency and get others to react
  accordingly.
• Able to complete duties in a timely manner with accuracy.
• 2+ years of previous experience in a similar role.
• Strong product knowledge of plumbing and hydronic supplies.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Computer literate in Microsoft Office.
• Must be team oriented.
• Work on-site at the location.
• Produce a clear police record check.

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