• Develop an in-depth understanding of current business processes and recommend changes that leverage best usage of the current application or recommend new solutions that integrate with the current ERP.
• Work collaboratively with functional areas to identify and document business requirements.
• Work with the teams to support, investigate, and resolve process issues in different Finance and Operations applications.
• Assist in the definition, development, and documentation of business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
• Define project plans, including scoping, scheduling, and implementation.
• Responsible for leading and completing implementation of new solutions.
• Advise on technical issues involving configuration, development, integration.
• Establish solid, working relationships with end users, software vendor, and third-party providers.
• Lead functional testing efforts for enhancements, fixes, and upgrades.
• Research, respond to and resolve inquiries, issues or concerns in a timely manner.