• Work directly within group setting to grow Industrial/ Institutional sales territory & initiate customer service.
• Must be comfortable proactively calling sales leads and selling company brands.
• Work well in a group atmosphere and be willing to express thoughts and ideas to increase sales.
• Highly motivated and works well in pressure situations including deadlines.
• Sourcing and expediting customer specific Industrial/ Institutional products.
• Monitoring Public Bid websites for opportunities
• Assist in contract bidding (understanding RFQ/ RFT document requirements and timelines, as well as utilizing system and Microsoft Excel for bid preparation)
• Assist order desk in handling all incoming phone, fax and e-mail customer care issues, including Industrial/ Institutional questions.
• Work with warehouse and system software to provide MTR, CRN, Statutory Declaration documents as required.
• Work with purchasing department to ensure timely delivery of both material and pricing. Work with Shipping/Customer Service to ensure customer delivery needs.
• Purchase nonstock material and arrange pick-up in accordance with customer expectations through Vendor Pick-ups notices.
• Routinely follow up on open orders
• Manage sometimes difficult and emotional customer situations.
• Present and maintain active role and involvement in Inside Sales/Order Desk meetings.
• Proactive follow up on orders/quotations and requests.
• Any other duties as required