• Building and maintaining relationships with existing customers by offering product knowledge and assistance for their daily requirements.
• Designing hydronic systems including Heat Loss/Gain and Sizing Calculations, Mechanical Room Layouts, and Loop Layouts using various tools like Excel and AutoCAD.
• Must be comfortable proactively calling sales leads and selling company brands.
• Work well in group atmosphere and be willing to express thoughts and ideas to increase sales.
• Highly motivated and work well in pressure situations.
• Assist order desk in handling all incoming phone and e-mail customer care issues.
• Work with purchasing and quotations departments to ensure timely delivery of both material & pricing.
• Work with Shipping/Customer Service to ensure customer delivery needs.
• Purchase non stock material and arrange pick-up in accordance with customer expectations through Vendor Pick-ups notices.
• Regularly complete Customer Complaint forms.
• Manage sometimes difficult and emotional customer situations.
• Present and maintain active role and involvement in Inside Sales/Order Desk meetings.
• Proactive follow up on orders/quotations and requests.
• Any other duties as required.