Sales and Customer Support
• Building and maintaining relationships with existing customers by offering product knowledge and assistance for their daily requirements.
• Visiting job sites as required to identify if any opportunities or challenges that exist to ensure NEXT standards of service are being met, reporting all details and results.
• Continuously looking for opportunities to increase market penetration by identifying opportunities with existing and new customers.
• Providing customer support including answering incoming calls, order entry, product sourcing and follow-up as required.
• Lead and work within a sales team environment to support the customer’s long term and daily requirements.
• Reviewing daily report to ensure pricing accuracy for customer orders prior to billing.
• Liaison with shipping department (Corporate and/or Branch) for all special customer requests.
• Coordinating with A/R to work through credit issues and resolve any pricing discrepancies.
• Dealing directly with vendors to coordinate product training for customers, source product and secure pricing.