Sales and Customer Support
• Conduct calls and face-to-face meetings with customers daily
• Build and maintain relationships with new and repeat customers.
• Educate customers on how products or services can benefit them financially and professionally
• Sell the company’s products or services to customers.
• Monitor the company’s industry competitors, new products, and market conditions to understand a customer’s specific needs
• Building and maintaining relationships with existing customers through effective communication, whole providing assistance for their daily and long term requirements.
• Based on customer needs, funnel sourcing requests to Inside Sales, Bid Specification, Project Management and Heating departments as required.
• Provide customer support to the customer including, but not limited to answering incoming calls, order entry, product sourcing and follow up as required
• Reviewing daily report to ensure pricing accuracy for customer orders prior to billing
• Coordinating with A/R to work through credit issues and resolve any pricing discrepancies
• Dealing directly with vendors to coordinate product training for customers, source product and secure pricing as required.